After Sales Care & Support
At Anania Family Jewellers, our relationship with you doesn’t end when you walk out the door with your new piece of jewellery. In fact, we believe that after sales care is just as important as the purchase itself. Jewellery is designed to last a lifetime, but it needs regular attention to ensure it continues to shine, sparkle, and remain secure. That’s why we offer ongoing support and complimentary services to help you care for your treasured pieces.
Complimentary Jewellery Checks
We send regular email reminders inviting you to visit us for a complimentary inspection and clean. Think of this as a quick health check for your jewellery. Just like a car needs servicing to stay in top condition, jewellery benefits from routine checks to prevent small issues from becoming big problems.
Our complimentary service includes:
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A professional inspection of settings, claws, and clasps
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A high‑pressure steam blast to remove surface dirt
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A rinse and ultrasonic clean to restore brilliance
The entire process takes less than five minutes, and it’s completely free. If we notice anything that requires attention — such as a loose stone or worn claw — we can often fix it straight away or advise you on the best course of action.
Why Regular Care Matters
Jewellery is worn close to the body and exposed to everyday life. Rings, bracelets, and watches come into contact with soaps, lotions, and surfaces that can dull their sparkle. Necklaces and earrings may be tugged or twisted without you even noticing. Over time, these small stresses can loosen settings or weaken clasps.
By scheduling regular checks, you:
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Protect against accidental loss of stones
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Maintain the brilliance and sparkle of your jewellery
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Extend the life of your investment
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Gain peace of mind knowing your pieces are secure
It’s a simple habit that pays off in the long run.
Beyond Cleaning: Preventative Maintenance
Our after sales care isn’t just about cleaning — it’s about preventative maintenance. During each visit, our jewellers look for signs of wear that might not be obvious to the untrained eye. A claw that has worn thin, a band that has developed micro‑cracks, or a clasp that no longer closes tightly can all be addressed before they cause a problem.
We also check the integrity of gemstones and diamonds. Even the hardest stones can chip if struck at the wrong angle. Identifying these issues early means we can recommend repairs or reinforcements, ensuring your jewellery remains safe to wear every day.
Education and Advice
Part of our support is helping you understand how to care for your jewellery at home. We’ll share tips on:
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Safe storage (separating pieces to avoid scratches)
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When to remove jewellery (during sports, swimming, or heavy lifting)
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How to clean gently between professional visits
We believe that informed clients are confident clients. By knowing what to look out for, you’ll feel more secure wearing your jewellery daily.
A Lifetime Relationship
When you purchase from Anania Family Jewellers, you’re not just buying a piece of jewellery — you’re entering into a lifetime relationship with us. Our after sales care is designed to give you confidence, reassurance, and ongoing support. Whether it’s a quick clean, a repair, or simply a chat about future designs, we’re here for you long after the initial purchase.
Come in for Your Complimentary Check
We encourage you to take advantage of this service regularly. Keep an eye on your emails for reminders, or come in at a time that suits you. A short visit ensures your jewellery continues to look its best and gives us the opportunity to catch any issues early.
Your jewellery is more than metal and gemstones — it’s a symbol of love, commitment, and personal style. With our after sales care and support, you can be certain it will remain as beautiful and meaningful as the day you first received it.
